Refund & Return Policy

At Covalardes, customer satisfaction is a top priority. We stand behind the quality of our handcrafted metal wall art and are committed to ensuring a positive shopping experience. If you are not completely satisfied with your purchase, we are here to help with our transparent and hassle-free return and refund policy.

Return Eligibility

We accept returns for both defective and non-defective products, as long as the item meets the following conditions:

  • The product must be in new, unused condition
  • The return request must be made within 30 days of delivery
  • The item must be shipped back using a mail-based return method

We do not charge any restocking fees, and your original shipping is always free.

How to Initiate a Return

To begin a return, please contact our support team with your order number and reason for return. Once approved, you will receive detailed return instructions.

Please ensure the item is securely packaged to prevent damage during transit.

Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund. If your return is approved, a full refund will be processed to your original payment method within 5 business days.

Exchanges

We offer product exchanges if you received a defective item or if you wish to exchange for a different design. All exchanged items must also meet our new condition requirement and be requested within the 30-day return window.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or issue a full refund at no additional cost to you. Please provide photos of the damaged product for a faster resolution.

Important Notes

  • Returns are accepted only by mail
  • We do not refund or exchange products that have been used, altered, or returned after the 30-day window
  • Original payment methods include Visa, Mastercard, American Express, Discover, Diners Club, and JCB

Contact Information

If you have any questions regarding your return or refund, please don’t hesitate to get in touch:

Email: [email protected]
Phone: +1 972-569-7989
Office Address: 1585 Jameson Rd, Van Alstyne, TX 75495, USA

Trust Covalardes with Confidence

As a brand dedicated to premium metal wall art since 2019, Covalardes delivers not only outstanding design but also dependable customer care. Our straightforward return and refund policy reflects our dedication to customer trust and satisfaction.

For additional information, please visit our Shipping Policy or FAQs pages.