Refund and Returns Policy

COVALAR DESIGN, LLC
2201 N Central Expy Ste 135, Richardson, TX 75080
Email: [email protected]

At COVALAR DESIGN, LLC, we pour our heart and soul into crafting handmade products and design art that inspire creativity and bring joy to your space. We want you to love your purchase as much as we loved creating it. However, we understand that sometimes things don’t work out as planned. That’s why we’ve crafted a Refund & Returns Policy that’s fair, transparent, and designed with you in mind.

Our Promise to You

Because our products are handmade with care, each piece is unique—slight variations are part of their charm! We strive to ensure every item meets our high standards before it reaches your doorstep. If something isn’t quite right, we’re here to make it better.

Eligibility for Returns

We happily accept returns or exchanges under the following conditions:

  • Timeframe: You have 14 days from the delivery date to request a return.
  • Condition: Items must be unused, in their original packaging, and in the same condition as when you received them. Since our products are handmade, we ask that you handle them with care.
  • Proof of Purchase: Please include your order number or a copy of your receipt with your return request.
  • Non-Returnable Items: Custom-made or personalized designs are one-of-a-kind creations made just for you, so they’re not eligible for returns unless they arrive damaged or defective.

How to Request a Return

  1. Reach Out: Email us at [email protected] with your order number, a brief explanation of why you’re returning the item, and whether you’d prefer a refund or exchange.
  2. Get Approval: We’ll review your request within 2-3 business days and send you a Return Authorization Number (RAN) along with shipping instructions. Please don’t send anything back until you’ve received this!
  3. Ship It Back: Pack the item securely and send it to:
    COVALAR DESIGN, LLC
    2201 N Central Expy Ste 135
    Richardson, TX 75080
    Note: We recommend using a trackable shipping service, as we can’t be responsible for lost returns.
  4. We’ll Take It From There: Once we receive and inspect your return (usually within 5 business days), we’ll notify you about your refund or exchange.

Refunds

  • If approved, your refund will be processed to your original payment method within 7 business days of receiving your return. Depending on your bank or card issuer, it may take a few extra days to show up.
  • Shipping Costs: Original shipping fees are non-refundable, and return shipping is on you unless the item was damaged, defective, or we made an error.

Damaged or Defective Items

We take pride in our craftsmanship, but mistakes can happen. If your item arrives damaged or has a defect:

  • Contact us within 7 days of delivery at [email protected] with photos of the issue.
  • We’ll cover the return shipping and either replace the item or issue a full refund, based on your preference and availability.

Exchanges

Love the design but need a different size or style? If the item is eligible, we’ll happily exchange it, subject to stock availability. Just follow the return process above and let us know what you’d like instead. You’ll only need to cover the return shipping cost.

Late or Missing Refunds

If it’s been more than 14 days since we approved your refund and you haven’t seen it, first check with your bank or payment provider. Still no luck? Email us at [email protected], and we’ll sort it out pronto.

Our Commitment to Fairness

We’re a small team of artisans and dreamers, and we value your trust. If you’re ever unsure about our policy or have a special situation, don’t hesitate to reach out. We’ll do our best to find a solution that leaves you smiling.

Thank you for supporting handmade art and choosing COVALAR DESIGN, LLC. Let’s create something beautiful together—even if it takes a little tweaking along the way!

Notes for You

Feel free to tweak the tone or details (e.g., timeframe, address specifics) to match your brand voice or operational needs. Let me know if you’d like adjustments!

This policy emphasizes the handmade nature of your products, setting realistic expectations (e.g., no returns on custom items unless defective).

It’s customer-friendly but protects your business by requiring approval and covering shipping nuances.