FAQs

Welcome to the Covalardes FAQ page. Below you’ll find answers to the most common questions about our metal wall art, shipping, returns, payments, and more. Our goal is to ensure a smooth and satisfying shopping experience from start to finish.

1. What type of products does Covalardes sell?

Covalardes specializes in high-quality metal wall art designed to enhance your interior spaces with bold, artistic flair. Each piece is crafted with care to deliver durability and eye-catching design for homes, offices, and commercial settings.

2. When was Covalardes founded?

Covalardes was established on April 10, 2019, and since then, we’ve been committed to creating distinctive metal wall décor that reflects modern and timeless aesthetics.

3. How long does it take to process my order?

We process all orders within 1-2 business days (Monday through Friday). Once processed, your item is prepared for shipment.

4. What is the delivery time?

Our shipping transit time is 3-5 business days, depending on your location. Most orders are delivered within 4-7 business days in total, from the date of purchase.

5. Is shipping free?

Yes, we offer free shipping on all orders across the United States. No hidden fees or additional charges.

6. Do you accept returns?

Yes. We accept returns for both defective and non-defective products within 30 days of delivery. The product must be returned in new condition and sent back via mail.

7. Do you offer exchanges?

Absolutely. If you need to exchange a product, simply contact us within 30 days of receiving your order. We’ll guide you through the process at no additional cost.

8. Are there any restocking fees?

No, we do not charge any restocking fees for returns or exchanges.

9. How long does it take to receive a refund?

Once we receive and inspect the returned item, refunds are processed within 5 business days. The amount will be credited back to your original payment method.

10. What payment methods do you accept?

We accept a variety of secure payment options including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • JCB

All available payment options are displayed clearly on our checkout page.

11. Is my payment information secure?

Yes. Our website uses SSL encryption and follows industry best practices to ensure your payment and personal data remain secure throughout the transaction.

12. How can I contact Covalardes?

If you have any questions or need support, feel free to reach out to us:

  • Email: [email protected]
  • Phone: +1 972-569-7989
  • Address: 1585 Jameson Rd, Van Alstyne, TX 75495, USA

13. Where can I learn more about your company?

Visit our About Us page to learn about our mission, values, and commitment to quality wall décor since 2019.

Still have questions? Reach out anytime—we’re here to help make your shopping experience with Covalardes smooth and enjoyable.